About Us |
Resource Software International Ltd. (RSI) was founded in 1990 and has played a leading role in the field of total unified communications management solutions. RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We believe communication is the key to a world that demands instantaneous results. We develop, manufacture and distribute communication management applications for: call accounting, computer telephony integration, presence console, emergency notification, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. We also provide a number of outsourcing and managed services including invoice analysis, rebilling and call accounting.We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions to customers of virtually any equipment provider -- analog or IP. Channel partners and customers now have the option of selecting a call accounting system that has been lab tested in many popular environments. We offer true seamless integration for multi-vendor environments.
Our call management portfolio spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.
Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.
In August 2000, RSI acquired Revolution Software (previously located in Needham, MA). The integration of two popular product lines under one umbrella broadened our comprehensive communications management portfolio. This portfolio includes: Call Accounting, Hotel Billing, Visual Console, Instant Messaging, IP & Serial Data Storage, ACD Reporting and Web-hosted Management Services
In May of 2007, RSI acquired MerAssistant.com (previously located in Dallas, TX) strengthening its position as the leading provider of communication management solutions for Nortel telephony platforms. MerAssistant and the new MerAssistant Multi-Site Manager allows administrators to perform many of the daily tasks of programming their Nortel telephone switches via intuitive graphical user interface.
In December of 2007, RSI launched HostedCallAccounting.com to Avaya and Nortel enterprise customers in need of managed/hosted telecom expense and communication management solutions.
RSI has been an active member of Avaya DevConnect for over a decade for various platforms (inc. Avaya Aura Communication Manager, IP Office and IP Phones).
RSI has also been an active Nortel Developer Partner program since the program inception (inc. BCM / BCM50, Norstar, SCS 500, Meridian 1 and CS 1000).
Our solutions encompass all major industry sectors including: professional bill-back, corporate cost allocation, hotel/motel billing, switch administration and desktop integration to customer relationship management systems. RSI is the only Developer Partner with call management solutions that have received Avaya Compliant Solution and Nortel Compatible Product designation .
RSI is the first vendor to receive special Registered Product recogniton for Revolution Web Call Accounting on Nortel SCS 500 and is the only recognized Avaya Compliant Solution for Avaya IP Phones for call accounting.
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