Avaya / Nortel Compliant Solutions

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Administration

 
Call Accounting for every Enterprise!

Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.

Call Accounting, Hotel Billing, Telephone Reporting, IVR Reporting, ACD Reporting

Features:

  • Compatible with Avaya telephony platforms
        (lab tested for serial, tcp, rsp, file protocols on Avaya IP Office, Aura CM)
  • Compatible with Nortel Norstar, BCM, SCS 500, CS 1000 and Meridian 1
  • Versions for General Business, Professional and Hospitality
  • Special Enhanced BCM Reporting for IVR, CDR, CCR, Voice Mail and Hunt Groups
  • Logs data from traditional SMDR Box, IP and ODBC Connectivity
  • Multi-Site, Multi-User and Multi-Platform
  • Works with virtually any telephone system
  • Automatic Job Scheduler
  • Dial-up, FTP and Direct Polling
  • HTML, RTF and TXT reporting
  • Complete with V&H Tables and Tariff s tructures
  • Superior costing engines for any country
  • Integrates with all popular Property Management Systems
  • Email reports
  • Dynamic Filtering Criteria for Ad-hoc Reporting
  • No maximum call capacity
  • Integrates with CTI applications
  • Emergency and Ad-hoc Notification
  • Poll multiple devices simultaneously
  • Countless Report Templates or design your own
  • Tracks Internet, Data and ISDN traffic
  • Determine best available services with Carrier Comparison

   


Additional Module: Enhanced BCM Reporting (for Nortel BCM)
Never before has there been an application that intuitively brings CDR, CCR, Voice Mail, Hunt Group and IVR data under one umbrella for Nortel BCM (50,200 and 400). It has never been easier to examine the efficiency of your network by analyzing all your communication facilities. Find out where customer calls are routed, what prompts are being selected in your auto attendant tree or how many calls went to voice mail? SHADOW cms w/Enhanced BCM Reporting does it all.

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Call Accounting for BCM 50, BCM 200 and more

Resources