Avaya / Nortel Compliant Solutions
Avaya/Nortel Call Accounting
Emergency Notification
Call Center / Unified Communications
CTI Solutions
Switch Management
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Additional Products
Resources
Administration
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Call Accounting for every Enterprise! 
|  Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
| Features: - Compatible with Avaya telephony platforms
(lab tested for serial, tcp, rsp, file protocols on Avaya IP Office, Aura CM) - Compatible with legacy Nortel Norstar, BCM, SCS 500, CS 1000 and Meridian 1
- Versions for General Business, Professional and Hospitality
- Logs data from traditional SMDR Box, IP and ODBC Connectivity
- Multi-Site, Multi-User and Multi-Platform
- Works with virtually any telephone system
- Automatic Job Scheduler
- Dial-up, FTP and Direct Polling
- HTML, RTF and TXT reporting
- Complete with V&H Tables and Tariff s tructures
- Superior costing engines for any country
- Integrates with all popular Property Management Systems
- Email reports
- Dynamic Filtering Criteria for Ad-hoc Reporting
- No maximum call capacity
- Integrates with CTI applications
- Emergency and Ad-hoc Notification
- Poll multiple devices simultaneously
- Countless Report Templates or design your own
- Tracks Internet, Data and ISDN traffic
- Determine best available services with Carrier Comparison
| Modules
Call Center Reporting for Avaya IP Office and legacy Nortel BCM Most organizations pride themselves in providing customers with answers quickly and efficiently. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster. Now you can make intelligent workforce, skill set and network planning decisions with concise system metrics. SHADOW Call Center Reporting gives you a powerful means of deciphering the reams of information produced by your telephone system call center statistics.
Find out more about IP Office or BCM Call Center Reporting
Enhanced UC Reporting for BCM
Never before has there been an application that intuitively brings CDR, CCR, Voice Mail, Hunt Group and IVR data under one umbrella for Avaya/Nortel BCM (50,200 and 400). It has never been easier to examine the efficiency of your network by analyzing all your communication facilities. Find out where customer calls are routed, what prompts are being selected in your auto attendant tree or how many calls went to voice mail? Find out more... |
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Resources
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Product Brief 
