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Visual Rapport

Intuitive Real Time Desktop Productivity and
CRM Integration Console

Visual Rapport is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Visual Rapport boasts a very dynamic interface that puts your communication information right at your fingertips.

Visual Rapport is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof.

Discover how your business can benefit from these exciting new communication tools:

Unified Messaging Console
Screen Pop into virtually any Application
Integrated Instant Messaging
Automated Call Handling
Email Integration
Instant File Transfer
Personalized Statuses
Call Logging
Connect to multiple telephone systems to view statuses remotely
Call Accounting Integration with
Revolution Web Call Accounting
and Shadow CMS
TAPI compliant forAvaya TSPs.
Use one license of LAN CTE for tight integration withAvaya/Nortel BCM
Use one license of Norstar Access for tight integration with Avaya/Nortel Norstar

Screen Pops into virtually any Application

Business calls are usually linked with information that exists in your database software or contact management applications, such as

ADP
Access
Act!
Commence CRM
FireFox
Goldmine
Max Ticketing System
Maximizer
MS CRM
MS Internet Explorer
MS Navision
MS Outlook
NetSuite
Right Now
Salesforce.com
SalesLogix
SugarCRM
SAP
Tiger Paw
or even a unique in-house custom application.

See also: Avaya BCM browser-based Console

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