RSI Sponsors the Avaya Partner Community Council (PCC)

PCC Spring Conference

February 27- March 1, 2012
Chantilly, VA

What is PCC?

The Partner Community Council is a forum of Avaya authorized partners and Avaya employees, working to leverage the powerful synergy across Avaya comprehensive Enterprise Solution set.

Why attend the PCC conference?

>Speakers will share up-to-date information about products and services as well as Avaya's c   more...

Communication Management Solutions for Avaya Customers Webinar Invitation

Presentation
This presentation highlights our exclusive total unified communication management portfolio for all major platforms. RSI offers a broad spectrum of solutions that include cloud call accounting, real time hotel/healthcare billing, CRM integration, switch administration, emergency notification, contact center dashboard and enterprise reporting. Special focus will be placed on a our exclusive Avaya SME Premier Partner Solutions. The session will run for approximat   more...

END OF SALE NOTICE for Products Geared for Avaya/Nortel BCM/Norstar

This advisory is related to the following products offered by Resource Software International Ltd. (RSI) branded as:

Visual Rapport Integrator for BCM/Norstar
Visual Rapport CONSOLE.NET for BCM/Norstar
Visual Rapport Navigator f   more...

RSI Introduces Visual Rapport CRM Integrator

Resource Software International Ltd. (RSI) is now offering seamless integration to popular commercial and custom contact management systems using Visual Rapport CRM Integrator. This versatile application allows for seamless data exchange between your primary Avaya communication server and contact center data source providing a truly unified communication experience.

Visual Rapport CRM Integrator can utilize various technologies (including Avaya AES, first and third party TAPI) to per   more...

Buddy Valastro \"Cake Boss\" Champions the Virtues of Avaya IP Office

Buddy Valastro talks about how he has taken a small business and turned it into a global brand, and how Avaya will help keep his business growing f   more...

RSI to Unveil Healthcare Solutions for IP Office at Avaya web.alive Presentation

You are invited to a special Avaya Small and Medium Enterprise Communications sales training session focused on IP Office healthcare products and solutions.

This event is intended to provide sales training on how to position IP Office and DevConnect Partner Solutions. This session compliments the IP Office Release 7.0 healthcare solutions presented in previous partner training sessions.

Join Avaya on June 14, 2011 for one of two sessio   more...

Avaya Announces End of Life for Nortel BCM

As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya is announcing the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products, nine (9) months from the date of this announcement, effective March 1, 2012.

Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for another three (3) years to M   more...

RIM\'s MVS 5 to support Avaya, legacy Nortel PBXs

Research In Motion has updated its unified communications platform, Mobile Voice System, to support Avaya and legacy Nortel corporate phone systems.

Mobile Voice System (MVS) makes BlackBerry smartphones extensions of the corporate PBX, and the update lets the system connect to more types of PBX. On Tuesday, RIM said it would soon make MVS 5 with Wi-Fi calling compatible with Avaya's Aura 6.1 and CS1000 Communication Server systems.

Older PBX systems such as Avaya Communica   more...

RSI Vice President to Speak About Positioning IP Office to Hospitality and Health Care Vertical Markets

Resource Software International Ltd. (RSI) Vice President, Steve Cummings will be speaking at IAUG. The presentation will focus on AVAYA IP Office SME vertical markets namely hospitality and health care communication management solutions.

WHEN
IAUG Global Conference 2011
May 24, 2011
Caesars Palace
Las Vegas, Nevada


The session offers an overview of the Hospitality and Health care vertical marketplaces being targetted by Avaya with IP Office relea   more...

RSI Offers Call Center Reporting Metrics for Avaya IP Office and BCM

Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has expanded its historical Call Center Reporting support for Avaya IP Office and BCM SME communication systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. For Avaya IP Office, RSI offers hunt group and contact center metrics and similarly for Avaya BCM RSI offers enhanced call center reporting.

Shadow CMS Enterp   more...

Shadow CMS Enterprise Reaffirms Support for ACD and Attendant Reporting on legacy Nortel M1/CS 1000

Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise will continue to offer backward compatibility with Avaya (legacy Nortel) M1/CS 1000 systems for historical ACD and Attendant Console Reporting. These solutions can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. RSI is extending full support indefinitely in order to allow customers will large investments in legacy Nortel technology to effectively manage their networks.   more...

RSI President Rito Salomone to Speak at Avaya IAUG Conference 2011

Resource Software International Ltd. (RSI) President, Rito Salomone will be speaking at IAUG. The presentation will provide insight on scalable communication management solutions for every enterprise.

WHEN
IAUG Global Conference 2011
May 22, 2011
Caesars Palace
Las Vegas, Nevada



Total Unified Communication Management for Every Enterprise

The session offers a broad look at the usage of communicati   more...

Revolution Web Call Accounting Compliant With Avaya IP Office 7.0

It is with great pleasure we present Resource Software International Ltd. (RSI) with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).

RSI Revolution Web Call Accounting  has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version o   more...

RSI Shadow CMS Enterprise Call Accounting Rated Compliant With Avaya IP Office 7.0

Resource Software International Ltd. (RSI)

It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).

Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's   more...